E-commerce Executive

About the Role

As an ecommerce operation executive at Gain City, you will play a pivotal role in ensuring customer satisfaction by efficiently resolving inquiries related to online orders and customer accounts.

Responsibilities:

• Manage product listings on ecommerce platforms and ensure product listings are up-to-date and accurate.


• Plans and executes web, SEO/SEM, database marketing, email, social media advertising campaigns. 


• Design, build, and maintain our social media presence. 


• Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs). 


• Identify trends and insights and optimizes spend and performance based on the insights. 


• Brainstorm new and creative growth strategies through digital marketing. 


• Plan, execute, and measure experiments and conversion tests. 


• Collaborate with internal teams to create landing pages and optimize user experience. 


• Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. 


• Identify critical conversion points and drop off points and optimises user funnels. 


• Collaborate with agencies and other vendor partners. 


• Evaluate emerging technologies. 


• Provide perspectives for adoption where appropriate. 

Requirements:

• Basic knowledge and skills of digital marketing, online advertising and Magento website.


• Experience with online marketplaces such as Lazada, Shopee and TikTok is a plus.


• Ability to multi-task and still complete projects in a timely manner, often under tight deadlines.

Working Location:

• Ang Mo Kio

Note:

• Only shortlisted candidates will be notified.


• We will be shifting from AMK to Tampines in Mid June / July 2026