E-Commerce Executive

Job Summary

We are looking for a proactive and detail-oriented E-Commerce Executive to support daily operations across Shopify, Shopee, Lazada, TikTok and other online channels. You will ensure smooth order fulfilment, maintain accurate product listings, handle customer enquiries, and support marketing activities to drive online sales.

Key Responsibilities:

1.⁠ ⁠E-commerce Operations

• Manage daily operations of e-commerce platforms and website

• ⁠⁠Ensure product listings, pricing, promotions, and content are accurate and up to date

• Monitor order processing, fulfillment, returns, and customer issues

• Coordinate with logistics, warehouse, design and Sales & Marketing department

2.⁠ ⁠Campaign & Promotion Support

• Strategize marketing campaigns, product launches, and seasonal promotions

• ⁠Ensure campaigns are launched on time and correctly implemented

• Troubleshoot platform or operational issues to minimize downtime

3.⁠ ⁠Order & Customer Support

• Process daily orders and ensure smooth coordination with logistics teams

• Respond to customer enquiries, reviews, and messages on e-commerce platforms in a timely and professional manner

• Assist in handling returns, exchanges, and after-sales issues

4.⁠ ⁠Data & Reporting

• Track daily sales, traffic, and basic performance metrics

• ⁠Maintain simple reports on sales performance, stock movement, and campaign results

• Identify issues such as slow-moving products or stock shortages

5.⁠ ⁠General Support

• Assist in improving online store operations and customer experience

• ⁠Support ad-hoc e-commerce and digital projects when required

Requirements

Experience & Skills:

• Diploma or Degree in E-commerce, Business, Marketing, or related fields (or relevant experience)

• Minimum 1 year of e-commerce, digital marketing or related operational experience

• Minimum of 1 year experience working with marketplaces (Shopify, Shopee, Lazada, Amazon)

• Strong understanding of online sales funnels and customer journeysAbility to analyze data and draw actionable insights

• Basic knowledge of product photography, content writing, or social media

• Familiarity with order management, inventory tracking, and fulfillment workflows

• Basic understanding of digital marketing channels (paid ads, email, SEO)

Personal Attributes:⁠

• Highly organized and detail-oriented

• Strong problem-solving and multitasking abilities

• Good communication skills and ability to work cross-functionally

• Proactive, adaptable, and eager to learn

Working Hours:

• Working Hour: 10am-6pm

• Working Schedule: 5.5 days per week

Why Join Us

• Hands-on exposure to multi-platform e-commerce operations

• Opportunity to grow into a senior e-commerce or digital role