E-Commerce Executive

Roles & Responsibilities

Company Overview

Founded in 1959, Cathay Photo is a leading retailer and distributor of photography and professional video equipment in Singapore. We uphold integrity, dedication to competitive pricing, and excellent customer service through knowledgeable in-store professionals.

Job Summary

Manage and optimize e-commerce product listings and promotional campaigns to drive sales growth. Collaborate with teams to fulfill orders and handle customer service tasks including enquiries and returns.

Responsibilities

• Create and maintain accurate product listings on the company website and online marketplace platforms to ensure up-to-date and compelling product information

• Develop and implement promotional campaigns with online marketplace platforms to increase product visibility and sales

• Optimize inventory levels and pricing accuracy for product listings to maximize sales opportunities and minimize stock issues

• Respond promptly to customer enquiries to enhance customer satisfaction and support sales conversion

• Collaborate effectively with colleagues to fulfill sales orders accurately and timely, ensuring smooth order processing

• Manage return, refund, and exchange orders to resolve customer issues and maintain positive customer relationships

Preferred competencies and qualifications

• Working knowledge of online marketplace platforms such as Lazada, Shopee, Amazon, and TikTok Shop is an advantage

• Experience in e-commerce within the retail industry is an advantage

• Good command of English to communicate clearly with customers and team members

• Diploma in any field demonstrating foundational educational attainment

• Strong attention to detail to ensure accuracy in listings and order processing

• Ability to work collaboratively in a team environment to achieve shared goals