E-Commerce Executive
BUGIS STREET OUTLETS PTE. LTD.
Description
Responsibilities
Manage daily operations of Shopee, TikTok Shop, and EPOS platforms to ensure smooth sales processes
Create and maintain accurate product listings, pricing, promotions, and detailed product information
Upload new products with precise descriptions, images, and specifications to enhance customer experience
Monitor inventory levels and coordinate timely stock replenishment with the warehouse team
Process online orders, returns, exchanges, and refunds promptly to maintain operational efficiency
Plan and execute marketplace campaigns, vouchers, bundles, and flash sales to boost sales performance
Analyze store performance, sales trends, and competitor activities to inform strategic decisions
Generate weekly and monthly sales and inventory reports to track business metrics
Synchronize product pricing and inventory across all sales channels to ensure consistency
Collaborate with the marketing team on product launches and promotional campaigns for maximum impact
Respond to customer enquiries and resolve issues to maintain excellent customer satisfaction
Support retail operations and perform ad hoc duties as assigned by management
Preferred competencies and qualifications
Diploma or Degree in Business, Marketing, E-Commerce, or related discipline
Minimum 1-2 years of relevant e-commerce experience
Hands-on experience with Shopee, TikTok Shop, and EPOS platforms
Good understanding of online marketplace operations and order fulfilment processes
Proficient in Microsoft Excel and Microsoft Office applications
Strong organizational, analytical, and problem-solving skills applied in fast-paced environments
Ability to work independently and manage multiple tasks efficiently
Experience in the beauty, retail, or FMCG industry is an advantage
Other Information
Benefits
Competitive salary with performance-based incentives
Staff discounts on beauty and lifestyle products
Career advancement opportunities within a growing company
Friendly and supportive working environment
Training and professional development opportunities