E-Commerce & Content Executive (Jewellery Brand)

The E-Commerce Manager will be responsible for managing Jewellery online store end-to-end — from daily operations and product management to sales performance, customer experience, and growth initiatives.

E-Commerce Operations

• Manage day-to-day operations of JOEI’s e-Commerce store




• Oversee product uploads, pricing, inventory syncing, and website updates




• Ensure smooth order processing, fulfilment, and returns




• Maintain site functionality, accuracy, and user experience

Sales & Performance Management

• Drive online sales through campaigns, drops, bundles, and promotions




• Track key metrics (conversion rate, AOV, traffic, sales)




• Prepare basic performance reports and insights

Retail & Omnichannel Integration

• Ensure inventory accuracy between retail and online channels




• Support omnichannel initiatives (online-to-store, store fulfilment)




• Coordinate closely with retail operations for launches and stock planning

Customer Experience

• Own end-to-end online customer journey




• Manage customer enquiries, after-sales service, exchanges, and repairs




• Improve retention, repeat purchase, and loyalty initiatives

Content & Merchandising

• Ensure product presentation meets brand standards




• Work with content/creative teams on product photos and videos




• Optimise product pages for clarity and conversion

• 3–6 years of experience in e-commerce or digital retail




• Hands-on experience managing WooCommerce (or similar CMS)




• Strong understanding of online retail operations and fulfilment




• Detail-oriented, organised, and commercially minded




• Comfortable working in a small, fast-growing brand environment

• Basic knowledge of digital marketing or paid ads




• Photography or content familiarity