E-COMMERCE ASSOCIATE
JOEI & BIJOU PTE. LTD.
Description
About JOEI
JOEI is a modern fine & demi-fine jewellery brand focused on everyday elegance. We work with natural gemstones and precious metals, creating refined pieces for modern lifestyles across both retail and online platforms.
We are looking for a Sale Associate to support the daily operations of JOEI’s online store and digital sales channels. This is a hands-on role focused on execution — managing products, orders, inventory, and customer experience across our e-commerce platforms.
You will work closely with the founder and operations team to ensure smooth, accurate, and efficient online retail operations.
Key Responsibilities
E-Commerce Operations
Assist with day-to-day management of JOEI’s e-commerce platform
Upload and update product listings, images, prices, and descriptions
Process online orders, packing, shipping, and returns
Ensure inventory accuracy between online and retail stock
Customer Support
Handle customer enquiries via email, WhatsApp, and social platforms
Assist with after-sales service, exchanges, and repairs
Ensure a smooth and professional customer experience
Product & Content Support
Upload product photos and basic content
Assist with simple product photography (phone or basic camera)
Support launches, promotions, and new product drops
Administrative & Reporting Support
Maintain organised records of orders and inventory
Assist with basic sales reporting and tracking
Support ad-hoc operational tasks as needed
Requirements
Experience or strong interest in e-commerce, online retail store
Comfortable working with websites and backend systems (WooCommerce or similar)
Detail-oriented, organised, and responsible
Able to multitask and work independently
Good communication and customer service skills