E-Commerce Assistant
Taka Jewellery Pte. Ltd.
Description
Key Responsibilities
Deliver timely, professional, and customer-focused support across all e-commerce platforms.
Assist customers with product inquiries, order processing, returns, and exchanges, ensuring a seamless experience.
Maintain accurate and up-to-date product listings, including descriptions, pricing, and availability.
Collaborate with internal teams to resolve customer issues efficiently and effectively.
Monitor customer feedback and identify opportunities to improve products, processes, and overall customer experience.
Foster customer loyalty through proactive follow-ups, order tracking, and prompt resolution of concerns.
Key Requirements
Prior experience in e-commerce or customer service is an advantage.
Excellent written and verbal communication skills with a strong customer-centric mindset.
Strong problem-solving abilities with keen attention to detail.
Proficient in using e-commerce platforms and Microsoft Office applications (e.g., Excel, Word, Outlook).