E Commerce Account Executive

• General Warehousing & Freight Transport Industry
• Excellent Perks and Supportive Work Environment
• Medical, Dental & Insurance Benefits
• Well-Established Company
• Immediate Vacancy

Your New Company:
The company is a well-established logistics and supply-chain service provider in Singapore, offering a full suite of services from warehousing and freight forwarding to e‑commerce fulfilment and overseas market access solutions. With a broad regional network and robust operational support, they cater to both SMEs and MNCs, providing streamlined trade and logistics management across Southeast Asia and Australia.

Job Summary:

The role of an E-Commerce Account Executive naturally function as the bridge between the client and the operational teams, ensuring smooth service delivery while managing client expectations and account performance.

Job Descriptions :

• Act as the commercial and escalated point of contact for assigned clients, ensuring a smooth and responsive communication channel.

• Monitor and manage daily order fulfilment, returns, and delivery performance across platforms (e.g., Shopee, Lazada, Shopify, TikTok Shop).

• Work with internal operations and warehouse teams to resolve escalations, delays, or discrepancies in service delivery.

• Ensure SLAs are met and proactively communicate any potential service disruptions.

• Support client onboarding, including documentation, platform integration, and process alignment.

• Conduct regular service reviews and performance reporting (e.g., inventory accuracy, order turnaround times, fulfilment KPIs).

• Identify and escalate client issues or improvement opportunities to the management team.

• Collaborate with Sales, Tech, and Ops teams to launch promotions, new product rollouts, or channel expansions for clients.

• Drive account growth through cross-selling and service portfolio expansion, finding ways to increase revenue from existing clients.

• Support sales lead in drafting quotation and commercial matters.

Job Requirements :

• Diploma or Degree in Business, Supply Chain, Logistics, or a related discipline.

• 1–3 years of experience in client servicing, account management, or logistics operations.

• Strong communication skills (verbal and written) and a customer-centric mindset.

• Ability to manage multiple client accounts and resolve issues efficiently.

• Detail-oriented, organized, and able to thrive in a fast-paced, high-volume environment.

• Familiarity with omnichannel fulfillment processes (e-commerce, retail, and B2B) is an advantage.

• Able to work independently and take initiative to improve customer experience.

HOW TO APPLY:
Interested applicants, please send in your resume by clicking "Apply Now".

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Chan Ngai Kuan, Elise
Dynamic Human Capital Pte Ltd
Registration number: R1548771
EA Licence No: 12C6253