Description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
1. Driver Operations Performance & System Management
Monitor and evaluate driver operations performance through dashboards and operational tools
Identify performance gaps and lead actions to improve key operational metrics
Coordinate and adjust operational plans based on demand fluctuations, system updates, or external factors
2. Supply Planning & Field Operations Coordination
Manage driver supply allocation across areas and time slots to ensure optimal coverage
Work closely with field teams to execute operational plans and maintain stable supply during peak periods
Oversee driver activity and ensure alignment with operational strategies
3. Compliance & Operational Quality Control
Ensure driver operations follow company policies, SOPs, and quality standards
Monitor and handle violations, and propose improvements to enhance compliance processes
Collaborate with relevant teams to maintain and improve service quality
4. Data Analysis & Operational Insights
Analyze operational data to identify trends, issues, and opportunities for improvement
Generate insights and recommend initiatives to optimize driver performance and experience
Support evaluation of new policies, system changes, and operational strategies
5. Reporting & Stakeholder Management
Prepare and present regular operational reports with key insights and action plans
Proactively identify risks and escalate issues that may impact supply-demand balance
Collaborate with cross-functional teams (Product, Ops, CS, etc.) to drive improvements
Requirements:
At least 1 year of experience in operations, logistics, e-commerce, or related fields
Proficient in Google Sheets/Excel (basic formulas, data handling)
Good ability to read and understand data, logical thinking, and problem-solving skills
Proactive, responsible, and able to work under pressure
Good communication skills and ability to work with different stakeholders
Experience in delivery, transportation, or tech platforms is a plus
Experience working with data or operational dashboards is a plus