Disputes & Reviews Administrator – Customer Support (CSR Team)

Kindly noted that we are accepting applications strictly via email at hr@stealthmodethree.com and hr@imprintnow.com

Job Overview:

We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.

Key Responsibilities:

• Manage and respond to payment disputes across platforms including Braintree, PayPal, and Stripe
  


• Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation


• Handle customer comments, messages, and inquiries via Facebook and other social media platforms
  


• Process customer refund requests within the approved CSR authorization limit (up to $300)


• Review and troubleshoot gallery-related and API-related errors through the administrative system


• Identify, investigate, and escalate potentially fraudulent orders in accordance with company procedures


• Ensure all customer interactions are handled accurately, professionally, and in a timely manner


• Maintain proper documentation and escalation records as required

Work Setup & Employment Terms:

• This position is fully remote
  


• Operates on a no-work-no-pay basis


• 
  No statutory benefits (including HMOs)


• Employees must provide their own Work From Home equipment, including:


• Laptop or desktop computer


• Noise-canceling headset


• Reliable internet connection (at the employee’s expense)


• Two unplanned absences may lead to termination


• Resignations require a two-week notice period

Ideal Candidate Profile:

• Strong attention to detail and problem-solving skills


• Comfortable handling disputes, reviews, and sensitive customer issues


• Experience with payment platforms, social media support, or fraud review is a plus


• Ability to work independently in a remote setup