Digital Project Support Analyst (Part-Time)

Key Responsibilities:

Content Creation, Copywriting and Content Management

• Draft compelling written content for digital platforms in English, work with translators if required for content translation, and upload content such as product/ service descriptions, etc. into Content Management System (CMS) platforms for digital platforms, making updates and changes as required.

• Ensure proper Search Engine Optimization (SEO) formatting such as alt-text, meta descriptions, and internal backlinks.

Visual Design & Creative Support

• Source, organize and upload visual assets from stock libraries or internal image banks for use on digital platforms, and edit images and short videos as required.

Quality Assurance (QA) & Testing

• Proofread and check all digital content and assets for accuracy and errors.

• Conduct basic testing of new digital platforms which include but not limited to UIUX, forms, links, and content flow, and perform User Acceptance Testing for new digital platforms functions.

Data Entry & Training Administrative Support

• Support data entry and assist in data migration from legacy systems into new/ existing systems and conduct data checks during migration to ensure data accuracy.

• Support the training administration for project users, including training materials design, formatting and standardization, and creating a learning material/ knowledge management and maintenance processes and framework post-project implementation.

• Organize and maintain content files and learning materials within a cloud environment.

Digital & IT Project and Operational Support

• Provide support for Digital and IT related activities, e.g. in the conduct of research, data and market analyses, proposal development, requests for proposals, etc.

• Support the project management and project related activities of digital project, including post-project matters like issue resolution and coordination.

• Support operational digital & IT activities, including administrative support matters, activity tracking, etc.

Qualifications:

• Diploma in Information technology, business or marketing

• 2-5 years of proven relevant experience in content creation, copywriting and creative visuals, with strong knowledge of digital editing tools, SEO, content management systems.

• Experience with digital project and IT implementation and operational activities such as digital asset management, quality assurance data entry and migration, and user training, knowledge management and IT administrative management.

• Strong communication and interpersonal skills with experience in stakeholder, vendor and partner management.