Digital Adoption Sales Consultant

What You Will Do: ​

• 
  Drive Dealer Digital Transformation: Deploy strategic dealer-facing engagement initiatives, standardized tools, training, and adoption behavior insights to accelerate digital adoption and operational efficiency.


• 
  Champion Product Adoption: Govern dealer execution of key digital initiatives, collaborating with Product Adoption Consultants (PACs), MSORs, and PSORs to ensure successful deployment and sustained usage of Cat Digital solutions.


• 
  Enable Customer Success: Support dealers in growing their connected assets population and e-commerce adoption, ensuring customers experience the full “easy to buy, easy to own” value throughout their asset lifecycle. 


• 
  Facilitate Feedback Loops: Establish and strengthen feedback channels between dealers and Caterpillar to improve product relevance and drive continuous improvement. 


• 
  Lead Change Management: Act as a change agent, influencing decision-makers by articulating how digital tools address business pain points and operational gaps, translating solutions into actionable plans.


• 
  Collaborate Across Functions: Work closely with dealer teams, district offices, and the DACS organization to align digital initiatives with dealer and customer needs, ensuring seamless execution and measurable business impact.


• 
  Support Training & Onboarding: Facilitate training and onboarding for Cat digital products, ensuring dealer teams are equipped to maximize adoption and deliver superior customer experiences.

What You Have:

• 
  Customer Focus: Commitment to understanding and aligning with customer needs, driving satisfaction and loyalty.


• 
  Service Excellence: Dedication to delivering outstanding service and resolving customer issues proactively.


• 
  Collaboration: Ability to work constructively with diverse teams and stakeholders, promoting cross-functional alignment.


• 
  Consulting: Skilled in providing technical and business guidance to internal and external clients.


• 
  Decision Making & Critical Thinking: Strong analytical skills for informed, productive decision-making.


• 
  Effective Communication: Ability to communicate clearly, adapt messaging, and influence stakeholders at all levels.


• 
  Problem Solving: Proficiency in identifying, analyzing, and resolving operational and process challenges.


• 
  Relationship Management: Capability to build and maintain healthy working relationships with clients, vendors, and peers.

Key Attributes for Success

• Deep understanding of dealer operations, challenges, and strategic objectives.


• Ability to drive the implementation and sustained use of key digital initiatives and platforms.


• Skilled at consolidating team efforts to showcase business impact.


• Proactive in identifying and prioritizing key communications and tasks, especially those from team members and leadership.

Additional Information:  

• Travel for this role is estimated at 40% to cover assigned dealers.


• This position requires working onsite five days a week.


• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.


• There is no relocation and no Visa sponsorship.