Description
Company
W Network Private Limited
wpteltd.com
Designation
Customer Service Executive
Date Listed
04 May 2026
Job Type
Experienced / Senior Executive
Full/Perm
Job Period
Flexible Start, For At Least 1 Month
Profession
Customer Service / Communications
Industry
Retail / eCommerce
Location Name
Tampines, Singapore
Address
Tampines, Singapore
Map
Allowance / Remuneration
$2,500 - 3,500 monthly
Company Profile
W Network Private Limited is a regional company actively engaged in the distribution and retail of smart mobile devices and lifestyle electronics across Asia, with extensive operations in Singapore.
Our mission is to enable and enhance connectivity for people in Singapore and across Southeast Asia. We strive to be the brightest and most trusted partner in delivering innovative technology solutions that improve everyday living.
Job Description
We are seeking a results-driven Customer Service Executive to deliver excellent customer service, enhance customer satisfaction, and support daily operations. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while contributing to continuous improvements.
Key Responsibilities
Customer Support & Service Delivery
- Handle customer inquiries, requests, and complaints in a timely and professional manner
- Provide accurate product and service information to customers
- Ensure high standards of customer satisfaction and service quality
Order Processing & Documentation
- Process customer orders and ensure accurate record-keeping in internal systems
- Maintain proper documentation and data integrity
Online Customer Engagement
- Monitor and respond to customer enquiries across online platforms, including social media channels such as TikTok and Instagram
- Engage with customers through digital platforms to support service recovery and enhance customer experience
- Assist in managing online feedback, comments, and messages in a timely and professional manner
Issue Resolution & Follow-Up
- Follow up with customers to ensure issues are resolved satisfactorily
- Escalate complex cases to relevant internal teams when necessary
Coordination & Collaboration
- Work closely with internal teams to ensure smooth service delivery
- Support improvements in processes and customer experience
Requirements
- Degree or Diploma in Business Administration, Management, or a related discipline
- Minimum 2 years of experience in Customer Service or a related field
- Experience in process improvement or digital transformation initiatives
- Analytical mindset with the ability to interpret data and drive improvements
- Proficient in CRM systems and Microsoft Office applications
Location: Tampines Street 92Work Schedule: 5 Days, 9:00am – 6:00pm
Application Instructions
Please apply for this position by submitting your text CV to fareena@wpteltd.com
Kindly note that only shortlisted candidates will be notified.
Apply for this position