Customer Service Executive

Job Responsibilities

• Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms.


• Provide prompt and professional customer support to ensure high customer satisfaction.


• Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters.


• Respond to customer feedback, complaints and reviews in a timely manner.


• Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively.


• Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms.


• Maintain accurate customer records and update order status in the system.


• Support daily e-commerce operations and administrative duties when required.

Job Requirements

• Minimum 2 years of solid experience in CustomerService or E-commerce Customer Support.


• Familiar with TikTok Shop, Shopee and Lazada seller platforms.


• Familiarity with order management systems and online marketplace operations.


• Mandarin speaking is required to liaise with Mandarin-speaking customers and associates.


• Willing to work a 5-day work week, including Saturdays.


• Customer-oriented with a positive working attitude.


• Able to work independently and as part of a team.


• Proficient in Microsoft Office applications.