Customer Service Executive

We are an E-commerce logistics company based in Toh Guan Road East, Jurong looking to hire full-time Customer Service Executives.

Job Responsibilities:

• Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.

• Provide excellent customer service and attend to partner's request of assistance.

• Advise clear and accurate information based on sellers/partners/internal staff enquiries.

• Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.

• Follow up on cases proactively and attentively.

• Able to settle escalated cases within the specified limit in accordance to the company’s call response policy.

• Other ad-hoc duties as assigned.

Job Requirements:

• Able to start immediately will be preferred!

• Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you!

Remuneration Package:

• Basic salary: $2,050 (During Probation) and $2,350 (After Confirmation)

• Performance Incentive (Variable Allowance): $150 monthly depending on performance appraisal!

• Attendance Incentive (Variable Allowance): $150 monthly for good attendance record! (No lateness or absence)

• Meal Allowance: $10 meal allowance for overtime exceeding 2hrs

• Tenure allowance - Eligible after the 1st/2nd/3rd year of employment ranging from $150-$500/monthly

• Eligible for Overtime

• 12 days annual leave, 14 days medical, Hospitalization, Child Care leave, Paternity Leave, Marriage Leave, Compassionate Leave

 Working hours: (5.5 days work week)

• Monday-Friday: 9am - 6pm

• Saturday: 9 am to 1 pm

• Off Day - Sunday & Public Holiday

Please submit your updated resume through the Apply Now link for further processing.