Customer Service Executive

Delivering our brand promise, “Find Your Magic at Metro”.  Creating and delivering a consistent, high quality and delightful shopping experiences, engaging interactions and personalized moments to take our customers shopping to the next level that each moment with Metro is a delightful experience.

• Create a welcoming experience by greeting all guests;

• Be knowledgeable to maintain relevant and current knowledge of store procedures, systems and policies; product and organization knowledge and customer-related information to assist customers and improve their shopping experience;

• Provides tailored recommendations across home, fashion, beauty, and lifestyle departments;

• Assists customers with product selection, trend insights, and wardrobe curation;

• Offers recommendations on the latest trends, upcoming collections, Singapore events, booking of restaurants, etc in enhancing the overall experience beyond shopping;

• Conduct daily store walk and work with the respective team members to take immediate corrective action, if necessary;

• Provide timely feedback to stakeholders and develop initiatives to enhance guest experience and satisfaction;

• Blend problem solving and decision making to positively impact the guest experience and resolve guest concerns;

• Motivate, train and coach associates to deliver seamless and exceptional guest experience; and

• Any other duties that may be assigned from time to time to maintain staffing flexibility and efficiency.

Only Singaporean Need to Apply

Work Location : Orchard

Requirements :

• Bachelor’s degree or Diploma in retail or hospitality related industry, customer service or relationship management.

• Minimum 3 years of customer service experience preferred

• Bilingual in English and another language

• Exudes Confidence and Service-oriented

• Excellent problem-solving, communication and customer handling skills

• Meticulous and organized 

• Able to work independently and as part of a team

• Able to work 2 rotating shifts, 5-day work week (including weekends and public holidays)

We regret that only shortlisted applicants will be contacted.

All data collected will be used for recruitment purpose only.