Customer Service Executive‌

Job Responsibilities:‌

1.Manage official website and Facebook online inquiries, promptly respond to customer queries, screen clients, and conduct phone communication.

2.Verify client information, identify needs, and uncover underlying business pain points and application scenarios.

3.Address all pre-sales questions regarding product selection, technical specifications, pricing, software features, and service processes.

4.Accurately and concisely present the core value and solutions of company products or services based on client needs.

5.Meticulously record all communication and client information to build clear client profiles, providing decision-making support for sales teams. Seamlessly transfer high-intent A/B-level leads to relevant sales engineers with complete background information.

6.Generate client interest, establish initial trust, and use CRM systems to scientifically categorize and tag leads (e.g., A-level: urgent/high intent; B-level: potential/needs follow-up; C-level: needs nurturing; D-level: invalid).

7.Develop nurturing plans for C-level long-term leads, maintaining engagement through regular updates on industry trends, success stories, and product materials to guide them toward maturity.

8.Collect and analyze high-frequency client questions, common objections, and market trends, regularly feedback to marketing, product, and sales teams to support business decisions.

9.Participate in optimizing pre-sales scripts, knowledge base, and customer service processes to continuously improve conversion efficiency.

Qualifications:‌

1.Excellent communication skills, strong亲和力, sharp insight, and logical thinking to uncover deep-seated needs.

2.Strong resilience and positive attitude to handle high-frequency communication and diverse clients.

3.Exceptional learning ability to quickly grasp company products, services, and industry knowledge.

4.Excellent Chinese oral and written skills; good English proficiency required for email and online communication.

5.Proficient in CRM systems, online platforms, and Office software.

6.Prior experience in tele sales, online customer service, pre-sales consulting, or customer service preferred.