Customer Service Executive – E-commerce

Company Overview

JIJI.SG started in 2017 with 3 staff and 50 products. Now with 30+ employees, it offers 20,000+ home, office, furniture, decor, and lifestyle items. JIJI.SG aims to create seamless shopping experiences and help customers complete their living spaces.

Job Summary

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone to provide accurate information and support


• Assist customers with tracking orders, answering product questions, and providing aftersales support to enhance satisfaction


• Coordinate with logistics and internal teams to resolve delivery delays, stock shortages, and related issues efficiently


• Process return and exchange requests and follow up with customers to ensure professional service


• Update customers regularly on order statuses and resolve issues in a timely manner to maintain trust


• Maintain high service quality and support platform ratings on Shopee, Lazada, and the company website

Preferred competencies and qualifications

• Entry-level candidates are welcome; training provided


• Demonstrate strong communication and problem-solving skills in customer interactions


• Exhibit a customer-first mindset and maintain a calm, professional attitude


• Manage multiple tasks effectively in a fast-paced e-commerce environment