Customer Service Executive

Responsibilities

• Respond promptly and effectively to customer inquiries, concerns and complaints via phone, email and other communication channels

• Provide accurate information about our products and services, and assist customers with order placements, returns and other requests

• Identify and address customer needs, recommending suitable solutions to enhance their experience

• Maintain detailed records of customer interactions and follow up as necessary

• Collaborate with cross-functional teams to resolve complex issues and ensure customer satisfaction

• Contribute to the continuous improvement of customer service processes and procedures

• Adhoc assignments

Requirements

• Minimum 2 years of experience in a customer service or client-facing role, preferably in the sales industry

• Strong communication and interpersonal skills, with the ability to build rapport and provide excellent customer service

• Excellent problem-solving and decision-making skills, with the ability to think critically and resolve issues efficiently

• A team player with a positive attitude and a genuine passion for delivering exceptional customer experiences

• Possess a valid class 3 driving licence with clean driving record