Customer Service & CRM Executive
Private Advertiser
Description
Key responsibilities
Handle customer queries, feedback, and service recovery across company's e-commerce platforms
Investigate and resolve order issues in coordination with the Commerce Operations Executive.
Design and manage CRM flows, including welcome journeys, reorder nudges, and lifecycle messaging.
Develop company brand loyalty communications, including points updates and member benefits.
Manage tier progression messaging to encourage members to engage more deeply with the loyalty programme.
Monitor customer satisfaction and service metrics, feeding insights back to improve operations and content.
What Makes You a Great Fit
Preferably 2–4 years of experience in customer service, CRM, or loyalty programme management.
Entry-level candidates are welcome to apply.
Diploma or Degree in any discipline. Candidates with studies in Business, Marketing, Communications, Hospitality, or related fields will have an advantage.
Excellent written communication skills and a genuine empathy for customer concerns.
Comfortable juggling reactive service work alongside proactive CRM campaign planning.
Experience with loyalty or membership programmes is a strong plus.
Patient, detail-oriented, and able to de-escalate sensitive service issues professionally.