Description
Customer Service & Support
· Handle customer enquiries via phone, email, WhatsApp, and walk-ins in a professional and timely manner.
· Provide accurate product information and basic technical guidance on BUZUD medical devices, including CGMS and other healthcare solutions.
· Assist customers with orders, returns, warranties, and after-sales support.
· Manage service requests, feedback, and complaints, ensuring resolution within agreed service timelines.
· Maintain and update accurate customer records in the CRM system.
Retail Operations & Showroom Support
· Prepare and scan products in the showroom daily for merchandising and operational purposes.
· Prepare items for sales team pick-up and delivery.
· Manage showroom inventory, ensuring sufficient stock levels and timely replenishment.
· Maintain cleanliness, organization, and overall presentation of the showroom.
· Support retail operations, roadshows, and in-store customer service activities when required.
Coordination & Administration
· Liaise with Sales, Operations, and Technical Support teams to resolve customer issues efficiently.
· Coordinate oxygen concentrator rental confirmations, deliveries, and collections with hospitals, next-of-kin, and AIC.
· Perform administrative and ad-hoc duties, including documentation and filing.
Compliance& Continuous Improvement
· Ensure compliance with company policies, PDPA requirements, and healthcare regulations.
· Contribute to service improvement initiatives and SOP development.
· Identify and recommend suitable upselling opportunities where appropriate.
Other Duties
· Carry out ad-hoc tasks and projects as assigned by the Manager.
Requirements
· Diploma or Degree in Business, Customer Service, Healthcare, or a related field.
· Prior customer service experience, preferably in healthcare, retail, or medical device environments.
· Ability to work a 5.5-day work week, including one weekend day (Saturday or Sunday).
· Willingness to work flexible hours and beyond stipulated working hours when operational needs arise.
· Willing to attend and support meetings, customer visits, and company events when required.
· Strong communication and interpersonal skills; fluency in English is required (Other languages is an advantage).
· Proficient in Microsoft Office applications and Customer Relationship Management (CRM) systems.
· Ability to multitask, work under pressure, and handle customer issues calmly and professionally.
· Customer-oriented mindset with a genuine passion for helping others.
Interested candidates
Only shortlisted candidates will be notified.