Customer Service Assistant (E-Commerce)

Key Responsibilities:

• Respond to customer enquiries via messages and social media platforms linked to our aesthetic clinic outlets.

• Manage e-commerce interactions by assisting customers who purchase skincare products online, including packing and dropping off parcels.

• Maintain accurate inventory records, including entering package and sales details.

• Handle order processing, including verifying orders, packing, and arranging delivery to ensure timely fulfilment.

• Assist with stock checks and report low stock or issues; coordinate with the warehouse when needed.

• Assist with minor video shooting tasks as required by the marketing team.

Requirements:

• Fluent in English; able to communicate effectively with Mandarin-speaking customers and suppliers will be an advantage

• Friendly, approachable, and service-oriented

• Detail-oriented and organized

• Comfortable using social media and e-commerce platforms

• Willing to assist with light creative tasks such as video shooting