Customer Service and Operations Executive

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping. If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

This role supports the Thomson Product Team in delivering excellent customer experience across multiple retail and service brands, while providing essential administrative and operational support to ensure smooth day-to-day operations. The role also offers exposure to basic marketing and digital support, including assisting with simple banners and online listings, making it suitable for candidates with an interest in retail operations and brand execution.

PRIMARY DUTIES & RESPONSIBILITIES

Customer Service & Experience

• Manage and respond to customer enquiries across multiple channels (including WhatsApp, phone and email) for brands such as Thomson Nutri, ThomsonBaby and Thomson Parentcraft.

• Provide timely and accurate responses to general enquiries, order-related matters, basic sales queries and customer feedback, in line with service quality standards.

• Coordinate with internal teams and external partners (e.g. kitchens, vendors, brands) to resolve customer issues effectively.

• Escalate complex cases where required and ensure proper follow-up and closure.

Operations & Administration

• Support the Product Team with administrative duties, including:

• Processing purchase requisitions, purchase orders and goods receipt

• Invoice tracking and documentation

• Sales reporting to vendors

• Maintenance of agreements and operational documents

• Work closely with team leads to ensure smooth operational workflows and service continuity.

SECONDARY DUTIES & RESPONSIBILITIES

• Support online operations, including:Basic online listings and order fulfilment coordination

• Simple banner or visual updates for campaigns where required (e.g. using Canva)

• Assist with on-ground support during TMC events and promotional activities.

• Provide ad-hoc support for initiatives and projects as required by the team.

REQUIREMENTS

• Minimum Diploma in Business, Marketing, Retail Management or related fields

• Minimum 2-3 years’ experience in customer service and/or administrative roles.

• Strong customer-oriented mindset with good communication skills

• Able to multitask and adapt in a fast-paced environment Experience handling online sales or digital customer service.

• Basic familiarity with simple design tools (e.g. Canva) is an advantage but not a requirement.