Customer Service & Administrative Executive

Role Overview

The Customer Service & Operations Executive serves as the primary point of contact for customers and is responsible for managing day-to-day operational tasks including customer enquiries, booking processing, fleet compliance, and payment follow-up. This role requires strong communication skills, attention to detail, and the ability to coordinate across multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Service & Communication

•       Respond to customer enquiries via email in a timely and professional manner, including preparation of accurate quotations

•       Handle inbound customer calls to address enquiries, resolve issues, and provide service information

•       Process school booking forms received via email or fax, ensuring accuracy and completeness of records

Fleet & Compliance Administration

•       Vet and verify driver claim sheets against system records to ensure accuracy before processing

•       Monitor road tax expiry dates and coordinate all prerequisite steps for renewal, including valid VPC, bus inspection, and insurance coverage

•       Prepare and submit written appeals to relevant authorities on behalf of the company as required

•       Source and compare insurance quotations, liaising with brokers and insurers to obtain the best coverage and pricing

Billing & Collections

•       Issue ad-hoc invoices to customers accurately and promptly upon request or upon service completion

•       Follow up on outstanding payments through systematic and professional communication with customers

Job Requirements

Education & Experience

•       Minimum GCE 'O' Level or Diploma in Business Administration, Operations Management, or a related field

•       At least 1 to 2 years of experience in a customer service, administrative, or operations role

•       Prior experience in the transport, logistics, or fleet management industry is an advantage

Skills & Competencies

•       Strong written and verbal communication skills in English; ability to correspond professionally via email

•       Competent in Microsoft Office applications, particularly Word, Excel, and Outlook

•       Good numerical literacy for verifying claims, preparing invoices, and following up on payments

•       Organised and detail-oriented, with the ability to manage multiple deadlines concurrently

•       Familiarity with insurance processes, road tax renewal procedures, or fleet compliance is a plus

•       Ability to work independently with minimal supervision and exercise sound judgment

Personal Attributes

•       Customer-focused with a proactive and professional attitude

•       Resourceful and able to follow up diligently on pending matters

•       Adaptable and willing to assist across functions when required

Trustworthy and able to handle sensitive company and customer information with discretion

 

About Us

Friend of Bus Pte Ltd is part of a group of companies that operates Bus transportation, Travel Agency and E-commerce.