Customer Insight & Analytics Assistant Manager | Up to $6300 | West

Assistant Manager, Customer Insights & Analytics (6-Month Contract | Renewable)

📍 Location: Walking Distance from Joo Koon MRT
💰 Salary: Up to $6,300/month
📅 Duration: 6 months (renewable)
🕒 Working Hours: Monday – Friday, 8.30am – 6.00pm
🏡 Hybrid Work Arrangement

We are looking for a driven and analytical individual with strong Brand & Customer Insights experience to join a dynamic team. The ideal candidate should be experienced in designing and executing consumer research studies, translating data into meaningful business insights, and supporting commercial growth strategies.

Why Join Us?

• Opportunity to work with one of Singapore’s leading retail organizations

• Gain valuable exposure to customer insights, brand strategy, and commercial analytics projects

• Hybrid working arrangement to support work-life balance

• Collaborative and fast-paced environment with cross-functional exposure

• Opportunity to work with advanced analytics and visualization tools

• Hands-on experience with consumer research and market intelligence platforms

• Regional exposure and involvement in business-critical decision-making projects

• Potential for contract renewal and career growth opportunities

Key Responsibilities

Customer Insights & Research

• Lead end-to-end consumer insight projects, including both quantitative and qualitative research such as surveys, interviews, and focus groups

• Analyze customer behaviors, motivations, pain points, and unmet needs to support business and brand strategies

• Convert complex data into clear, actionable insights and presentation materials for Sales and Brand teams

• Develop frameworks to better understand customer journeys and purchasing behaviors across different segments

• Consolidate and interpret data from sources such as Mintel, NielsenIQ, Kantar, and other market intelligence platforms

• Create easy-to-understand reports, dashboards, and visual presentations to highlight trends and recommendations

Retail Innovation & Category Growth

• Conduct category reviews and need-state analysis to identify emerging market trends and growth opportunities

• Support pricing, assortment, and product placement strategies through data-driven recommendations

• Monitor competitor activities, category performance, and market share movements to identify risks and opportunities

Analytics & Dashboard Management

• Manage and maintain dashboards using tools such as Power BI or Looker Studio to track key business metrics

• Analyze promotional performance and marketing effectiveness to optimize ROI

• Utilize SQL or Python to perform customer segmentation and support targeted marketing initiatives

Cross-Functional Collaboration

• Represent consumer insights during product innovation and business strategy discussions

• Collaborate with IT and Data teams to ensure data accuracy and smooth integration of external data sources

• Work closely with internal stakeholders across Sales, Brand, Marketing, and Analytics teams

Requirements

• Bachelor’s Degree in Business Analytics, Statistics, Marketing, Economics, or related field

• 2–5 years of experience in Customer Insights, Market Research, or Commercial Analytics

• Prior experience in FMCG/CPG or Retail industry will be highly advantageous

• Proficient in consumer and market data tools such as Mintel, NielsenIQ, IRI, or Kantar

• Strong Excel skills, including Pivot Tables, Index/Match, and Power Query

• Experience with visualization tools such as Tableau, Power BI, or Looker Studio

• Knowledge of SQL for data extraction and analysis is an added advantage

• Strong analytical thinking, communication, and presentation skills

• Able to manage multiple projects in a fast-paced environment

• Strong stakeholder management and collaboration skills

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Ethan Vong (R26159428)

Associate Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)