Customer Care Specialist [Novena | Office Hours | Immediate]
TDCX
Description
Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work here:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Attend to phone-in enquires and/or emails and correspondences from the Public.
Resolve enquiries in a timely, efficient, and professional manner.
Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
Handling and managing of escalation issues in a proficient manner.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Diploma or GCE ‘N’ Level with at least 1 year of experience in the Call Centre industry.
Proficient in MS Office applications with excellent keyboard skills.
Possess good customer handling skills with a positive mindset.
Team player who is able to adapt in a fast paced environment.
Strong time management skills and motivation to exceed expectations.
Comfortable working with computers and multiple systems.
Excellent verbal and written communication skills in English and the language of the supporting market.
Additional Information:
Commencement Date: May/ JUne 2026
Mondays to Fridays; Office Hours (8:30am to 6pm - Training / 8am to 5:30pm)
Basic salary + monthly incentives
Work Location: 5 minutes walk from Novena MRT
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.