Contract Customer Service Coordinator | Office Hour | Outram

RecruitFirst is hiring! You will be outsourced to:

Job Details:

* Location: North Bridge Road

* Salary: Basic up to $3300/month

* Duration: 1 year contract (renewable)

Working hours: Monday to Friday: 9:00am to 6:00pm Saturday/PH: 9:00am to 3:00pm

Job Scope:

       Quotations & Order Processing

•       Prepare, verify, and process a high volume of customer quotations and sales orders within stipulated turnaround times.

•       Review orders for accuracy, including validation and rectification of part numbers, pricing, and order details.

       Customer Enquiries Management

•       Respond promptly and professionally to customer enquiries via phone, email, and web chat.

•       Provide accurate product, pricing, and order status information to ensure a positive customer experience.

       Claims Management

•       Process and follow up on customer claims related to shipment delays, defective items, incorrect pricing, or order discrepancies.

•       Coordinate with relevant teams to ensure timely resolution and customer satisfaction.

       Stakeholder Communication & Coordination

•       Liaise with internal teams and external partners, including suppliers, to resolve order-related issues.

•       Request and manage changes to delivery schedules and lead times as required to meet customer needs.

       E-commerce Promotion

•       Encourage and guide customers to place orders via the company’s online e-commerce platform to improve efficiency and order accuracy.

Requirements:

•       Minimum GCE “O” Level Qualification

•       Minimum 1 year of experience in order processing and handling of customer’s enquiries

•       Positive work attitude, self-driven, independent, team player with strong customer service mindset

•       Good communication and interpersonal skills

•       Detailed-oriented with a strong focus on accuracy

•       Able to multi-task and work under pressure

•       Adaptable to a fast-paced working environment with a sense of urgency

•       Proficient in Microsoft Office (Powerpoint, Excel, Word and Outlook)

•       Immediate availability will be an added advantage

Interested applicants, please send your resume to jessica.chia@recruitfirst.co or click here to apply now.

All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Jessica Chia Huey Lee (R1219949)

Senior HR Ops Associate

RecruitFirst Pte Ltd E.A.13C6342