Client Services Exec (Up to 4.2K | 12 months | Tech)

Our client is among the most widely used apps in Singapore.

The Opportunity

As an Area Manager you'll build trust, solve operational problems on-site, and help merchants adopt Grab tools to grow revenue. You'll translate merchant feedback into product and operational improvements while driving area-level performance.

The Job

• Conduct face-to-face engagement with merchant partners across your designated area. Conduct regular visits, build meaningful relationships, and offer on-the-ground support.
• Plan visits to understand Merchant's business, craft key discussion points, and ensure high-quality interactions.
• Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams to rectify issues and close gaps to avoid similar issues.
• Collect and communicate merchant feedback to internal teams; document effective engagement tactics and share best practices.
• Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.
• Track Engagement, Satisfaction Scores, Product Adoption and Retention

The Talent

• 3+ years in account management, business development, or field sales (F&B or e‑commerce experience a plus).
• Strong interpersonal and communication skills; proven ability to build trust face-to-face.
• Problem solver, proactive, and able to work independently.
• Comfortable with data and tracking KPIs to inform actions.

Next Step

• Drop your resume and contact us to follow-up, or send your resume to isaac.tanye@adecco.com
• Email Topic: Client Services
• Only shortlisted candidates will be contacted

Tan Yang En, Isaac

Direct Line: +65 6697 7884
EA License No: 91C2918
Personnel Registration Number: R24123927