Business Operations Executive
Xurply Pte Ltd
Description
About the Company
We are a fast-growing e-commerce and retail company operating across both B2C and B2B markets. Our business spans online marketplaces, wholesale, warehousing, fulfilment and direct sales. We are building a dynamic team and offer opportunities to take on responsibility, contribute ideas and grow together with the business.
Responsibilities
Support the sales team with daily sales and operational matters
Assist with refunds, returns and after-sales cases
Assist management with daily administrative and operational tasks
Follow up on outstanding matters and ensure tasks are completed on time
Coordinate between different team members and departments when required
Identify operational issues and propose solutions to improve efficiency
Suggest ideas to simplify workflows and improve daily operations
Assist in improving internal processes and reducing unnecessary work
Maintain accurate records, reports and documentation
Support management in implementing new operational procedures
Handle ad-hoc tasks assigned by management
Requirements
Organised, responsible and detail-oriented
Good communication and coordination skills
Proactive and able to identify problems and suggest solutions
Able to multitask and manage priorities effectively
Good Microsoft Excel and computer skills
Able to work independently and take initiative
Strong follow-up skills and able to ensure tasks are completed
Experience in e-commerce, sales support, customer service or operations is an advantage