Business Development, Relationship Manager, SPX Express

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Job Description:

As a Relationship Manager at SPX Express, you will own a portfolio of strategic seller accounts, driving their growth and optimising delivery operations. You will partner closely with sellers to provide excellent logistics experience, while collaborating with internal teams to ensure seamless execution. You will serve as the trusted advisor for sellers, cultivate long-term relationships, and position SPX Express as a key enabler of e-commerce growth that can provide fast and reliable service.

 Key Responsibilities 

Relationship Management: 

Serve as the primary point of contact for a portfolio of key accounts to enhance and optimise their delivery operations using SPX Express

Maintaining strong relationships with sellers by ensuring high service levels and customer satisfaction

Strategic Business Development:

Work closely with internal teams including marketing, planning, and operation teams to ensure all executions are completed successfully

Seller Success & Support: 

Resolve seller-related inquiries, issues, and escalations from various stakeholders

Ensure new partners are well-equipped and knowledgeable about processes and standards

Performance Management:

Analyse performance metrics, identify areas for improvement, and implement solutions to scale operation to meet the demand

Requirements:

• Bachelor’s degree, ideally with a specialisation in Business or Supply Chain Management


• Prior experience in the Third-Party Logistics (3PL) industry is required


• Relevant experience in Business Development, Relationship Management, or Sales


• Good communication capability and enjoy client facing work


• Strong business acumen and analytical skills


• Proactive and self-driven, capable of working independently and collaboratively in a team