Business Analyst (IT Digital)

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job description:

Job Responsibilities

Strategic Business Analysis & Design Thinking

• Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.
• User-Centric Solutioning: Apply Design Thinking methodologies to thoroughly explore user needs, ideate innovative solutions, and prototype concepts, ensuring a human-centered approach to problem-solving and fostering Innovation.
• Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant impact.
• Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.

Requirements Engineering & Documentation

• Requires Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases.
• Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Tests (UAT) plans, taking Ownership of documentation quality.
• Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.

Process Optimization & Problem Solving

• Process Analysis & Improvement: Analyze existing business process to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components. Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.
• Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards.
• Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving and issues that arise.

Stakeholder Engagement & Quality Assurance

• Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, consistent, and proactive communication across all project phases.
• Expectation Management: Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors, fostering strong Collaboration.
• Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.
• Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements. Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.

Job Requirements

Required Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or a related field. A Master's degree or MBA or equivalent is an advantage.

Skills

• Proven experience as an IT Business Analyst, System Analyst, or similar role within an IT environment.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall), showcasing adaptability.
• Experience in E-commerce, Integrated Resorts, Hospitality or Casino systems is a significant advantage.
• Proficiency with standard business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq).
• Relevant certifications are preferred, such as CCBA, CBAP, PSM, PSPO, or Design Thinking-related training.