Description
ROLE RESPONSIBILITIES:
Delivering Exceptional Guest Experience: Greets and engages every guest warmly, making them feel seen, valued, and welcomed. Builds lasting relationships using clienteling practices, actively listening to guests, understanding their lifestyles and preferences, and offering personalized product advice and beauty rituals to craft meaningful, memorable experiences that encourage loyalty.Performs spa-inspired “precious moments” — such as Hand Massages and Beauty Consultations — connecting guests to products and providing clear guidance for at-home care.Handles guest feedback, concerns, and complaints with empathy and professionalism, escalating when necessary to ensure satisfaction.
Driving Sales and Business Performance: Strives to meet or exceed individual and team sales goals and KPIs through proactive selling, upselling, expert product demonstrations, and tailored precious moments. Confidently uses POS systems, clienteling, and relational platforms to maintain accurate guest profiles, ensure data compliance, and foster repeat visits. Participates in boutique and external guest or industry events, delivering precious moments through warm hosting, thoughtful gestures, and offering food & beverages when required.
Brand & Product Expertise and Storytelling: Maintains deep knowledge of L’Occitane en Provence products, brand heritage, benefits, ingredients, and current marketing campaigns to confidently educate and inspire guests. Shares the brand story, sustainability values, and sensory benefits of products, incorporating signature rituals that deepen guest connection. Applies learnings from training and knowledge-sharing sessions to continuously elevate guest experiences.
Boutique Presentation and Operations: Supports high visual merchandising standards, executes window and campaign displays, and manages stock replenishment, unpacking, and inventory counts. Maintains cleanliness and housekeeping standards in the boutique, back office, and staff areas. Adheres to company policies, retail SOPs, grooming guidelines, and health & safety standards.
Teamwork and Culture: Acts as a role model for our behaviours and collaborates with colleagues and management to achieve business goals, foster a positive team environment, share knowledge, and support peers. Embraces change, listens, and explores new ideas to continuously elevate team and guest experience. Fosters trust by empowering teammates, speaking openly and prioritizing team success. Upholds L’Occitane en Provence values daily, promoting sustainability initiatives such as waste reduction, recycling, and responsible resource use.
WHO WE ARE LOOKING FOR:
Brings interest and/or experience within one-to-one luxury retail, beauty, hospitality, or similarly guest-centric environments.
Crafts heartfelt connections with guests through empathy, personal attention, and one-to-one beauty experiences rooted in spa and care that inspire them to return.
A caring and passionate storyteller, a crafter of emotions and precious moments through our sensorial universe, stores, and services.
Thrives in collaborative, values-driven teams, openly giving and receiving feedback, supporting others, and committed to continuous self-improvement.
Motivated by excellence and results, taking ownership of both personal performance and team success.
Brings energy, positivity, and a “can-do, can-grow” attitude.
A green heart, deeply moved by and proud to embody our strong commitments to sustainability, while deeply valuing beauty, design, and meaningful rituals.
Comfortable embracing digital tools, including CRM systems, clienteling applications, reporting dashboards, and collaborating on e-commerce platforms.
Ability to communicate confidently in English is nice to have.
WHAT WE OFFER:
Attractive pay package
Medical Benefits
Accessible working locations
L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.
We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.
If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.