Backend Customer Service Executive | Office hours | Up to $3800 Monthly

Backend Customer Service Executive
Join a Leading Life Insurance Company – Empowering People, Enriching Lives

Job Highlights:
✔️ 5-day work week
✔️ Positive and collaborative team culture
✔️ Career growth in the financial services industry

Job Description:
Are you passionate about delivering excellent customer experiences through digital platforms? We are looking for a meticulous and service-driven individual to join our Digital Communications team! You’ll play a key role in handling policy-related enquiries from customers and partners, contributing to seamless service delivery and building trust in our brand.

Your Role:

• Respond to email, mail, and fax enquiries from customers, distribution representatives, and business partners.

• Provide accurate information and resolve insurance-related matters in a timely and professional manner.

• Manage appeals, feedback, and minor complaints effectively across various channels.

• Deliver consistent, high-quality service aligned with company standards.

• Support compliance efforts by identifying potential risks and taking proactive measures.

• Take on ad-hoc assignments and contribute to team initiatives as required.

What We’re Looking For:

• Strong attention to detail and high accuracy in written communication

• Excellent customer service mindset with a drive for service excellence

• Good interpersonal and problem-solving skills

• A team player who takes initiative and adapts well to changes

• Able to manage responsibilities with integrity and accountability

If you’re eager to make a meaningful impact in customer experience, we want to hear from you!

Please send in your resume to:

Go.aiwei@cornerstoneglobalpartners.com

Go Ai Wei (R1440661)

Cornerstone Global Partners

EA License Number: 19C9859