Asst Director/ Director, Client Solutions [Sales | BPO Industry]

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

·        Attractive remuneration, great perks, and performance incentives

·        Comprehensive medical, insurance, or social security coverage

·        World-class workspaces

·        Engaging activities and recognition programs

·        Strong learning and development plans for your career growth

·        Positive work culture that enables your future 

·        Easy to locate area with direct access to public transport

·        Flexible working arrangements

·        Be coached and mentored by experts in your field

·        Join a global company, winner of hundreds of industry awards

What is your mission?

You are also required to perform these job functions:

• Detect and analyse opportunities, targeting suitable organisations and target audiences to drive new business development that supports the overall company’s vision and sales strategy.

• Conduct needs analysis to identify pain points and determine possible solution

• Collect and verify details of decision makers including full name, position title, email and contact number/

• Reach out to decision makers and offer TDCX services and address customer enquiry

• Coordinate with the regional BDs or Client Solutions Managers in developing a solution based on the gathered requirement/s from a prospective client

• Manage various communication channels including IB/OB voice, video, email, chat and file sharing

• Record and maintain data in Salesforce.com

• Meet or exceed targets and KPIs

• Share best practices, feedback and suggestions for continuous improvement

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• At least a Degree in Business, Communications or any related field

• At least 5 years of experience in cold calling and B2B sales management

• Ideal if possess Contact Centre Management experience

• Proven hands-on experience on data mining, lead qualification and contact verification

• Hands-on experience with Salesforce.com is a plus

• Proficient with Microsoft Office

• Consultative seller

• Result oriented and possesses a “can do” attitude

• Proactive problem solver with keen attention to detail

• Possess a great sense of urgency and follow through

• Able to handle multiple initiatives under pressure

• Excellent verbal and written communication skills in English and the language of the supporting market.

• Comfortable working with computers and multiple systems. 

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.