Associate (Commercial Excellence) - 2 year contract

About the role

You will be responsible for new product onboarding, accurate fee computation, sample verification, and vendor support. You will serve as a key point of contact for vendors, ensuring seamless operational execution and prompt issue resolution.

Key responsibilities

• New item onboarding and form processing, including booking reschedule appointments, receiving, cataloging, and tracking incoming physical product samples from vendors

• Review, validate, and process new item listing forms and product master data with high precision

• Verify product samples against submitted documentation, packaging standards, and regulatory requirements

• Coordinate cross-functionally with Category Managers and vendors to ensure timely processing

• Maintain an organized sample inventory and manage sample archiving or return in accordance with internal policy

• Accurately calculate, apply, and monitor new item listing fees, processing fees, and related commercial charges

• Conduct regular audits on billing logs to identify and correct any charging discrepancies

• Maintain up-to-date tracking logs and generate monthly reports on onboarding status, fee collections, and dispute

• Serve as the primary operational liaison for vendors regarding listing forms, billing timelines, and fee inquiries

• Proactively investigate and resolve fee disputes, chargebacks, and invoice discrepancies with a constructive, solution-oriented mindset

Requirements

• Minimum Diploma in Business, Finance, Marketing, Retail Management or a related field

• 1–2 years of relevant experience in the FMCG or Retail industry, with a strong background in commercial operations, vendor billing, or master data management

• Strong understanding of retail finance; adept at identifying numerical discrepancies and performing root-cause reconciliation

• Hands-on experience investigating discrepancies and reaching win-win solutions

• Excellent written and verbal communication skills in English, adept at managing both external vendor relationships and internal stakeholders

• Meticulous attention to detail, demonstrating uncompromising accuracy when handling large-scale data, financial billing, compliance records

• Advanced Excel and MS Office skills, strong capability in large dataset analysis

• Resourceful and capable of independently troubleshooting, resolving discrepancies, and driving effective resolutions

• Ability to work independently and as part of a team in a fast-paced, dynamic environment