Assistant Manager, Marketplace & Seller Growth (AU)

Job Description

1. Seller Acquisition & Onboarding (Mirakl AU Domestic)

• Support the identification, prospecting, and onboarding of Australia-based domestic dropship sellers on the Mirakl platform to close category gaps and support GMV growth.

• Conduct Australia-specific market and competitor analysis (pricing, assortment coverage, local demand trends, and marketplace benchmarks) to inform seller targeting and pipeline prioritisation.

• Assist in pitching the KrisShop Australia domestic marketplace value proposition, including access to a premium customer base, brand-safe environment, domestic fulfilment model, and marketplace visibility.

• Support commercial discussions with sellers covering commission structures, pricing expectations, fulfilment SLAs, cancellation thresholds, content standards, and performance KPIs, in line with Mirakl operating rules.

• Coordinate seller onboarding across Mirakl workflows, including seller invitation, documentation checks, finance setup, platform configuration, and readiness to trade.

• Support go-live preparation, including SKU validation, catalogue readiness, operational checks, and first-order monitoring

2. Seller Account Management & GMV Growth (Mirakl)

• Act as the day-to-day account contact for assigned Mirakl AU sellers, supporting smooth operations and commercial performance post-launch.

• Support the development and execution of seller-level growth plans, including GMV targets, SKU depth, pricing competitiveness, and participation in KrisShop AU campaigns.

• Monitor seller KPIs through Mirakl dashboards and internal reports, including GMV, order acceptance rates, cancellations, on-time dispatch, pricing compliance, and content quality.

• Prepare seller performance summaries and support regular business reviews, highlighting risks, underperformance, and optimisation opportunities.

• Work with sellers to improve catalogue quality, including titles, attributes, imagery, descriptions, metadata, and keyword alignment to improve conversion.

3. Category & Assortment Execution (AU Domestic)

• Support category planning by analysing historical performance, seasonality, and AU consumer demand signals across domestic dropship SKUs.

• Assist in identifying high-velocity SKUs, local bestsellers, emerging Australian brands, and assortment white spaces within assigned categories.

• Support execution of category campaigns, including vouchers, bundles, GWP, flash sales, and platform-wide promotions, in coordination with Marketing and Growth teams.

• Assist in SKU lifecycle management on Mirakl, including activation, optimisation, rationalisation, and delisting based on performance and compliance.

4. Operations & Seller Enablement (Mirakl AU)

• Ensure sellers are aligned with Mirakl AU domestic SOPs, including order acceptance timelines, dispatch SLAs, carrier requirements, returns handling, and cancellation rules.

• Liaise with Operations, Customer Experience, and Logistics teams to support resolution of order exceptions, seller-driven cancellations, fulfilment issues, and customer escalations.

• Provide hands-on support to sellers on Mirakl tooling, including order management, catalogue updates, fulfilment workflows, and incident resolution.

• Monitor seller adherence to platform policies, customer protection standards, and contractual obligations, escalating recurring issues where required.

5. Commercial & Financial Support (Marketplace)

• Support the execution of commission tiers, promotional rebates, and incentive mechanics within approved commercial frameworks.

• Assist in securing seller participation in joint campaigns, co-funded marketing, sampling, exclusives, and bundled offers relevant to the AU domestic market.

• Work with Finance to support monthly seller reconciliation, including payout checks, invoice validation, and issue resolution in line with Mirakl financial processes.

Job Requirements

• Diploma or Bachelor’s Degree in Business, Marketing, Supply Chain, or related fields.

• Minimum 5 years of experience in marketplace account management, ecommerce partnerships, or brand/vendor management.

• Strong commercial negotiation skills and ability to influence stakeholders.

• Proven experience driving sales growth, managing GMV targets, and improving vendor performance metrics.

• Familiarity with marketplace platforms (Mirakl experience strongly preferred).

• Excellent interpersonal communication skills with the ability to manage external partners and internal cross-functional stakeholders.

• Highly organized, data-driven, and resilient in a rapidly evolving environment.