Assistant Manager, Digital & eCommerce Operations, Asia

Position Summary

This role will be responsible for leading the e-commerce/ CRM/ Digital marketing strategy and supporting the development, execution, management and analysis to success the eCommerce business for assigned countries and brands in the region. We are looking for someone who has considerable hands-on experience running an eCommerce business (through own Brand Site, marketplaces, retailers) and executing high-touch customer journeys in social and digital media for an established brand. You will be spearheading the Company’s aggressive and strategic shift to eCommerce and digital. This role reports to the Director, eCommerce, Asia and is based in Singapore.

Major Responsibilities

• Brand management: This role will focus on the development of a set of Brands at a regional level – you will assist Manager on developing Brands’ eCommerce and digital initiatives.

• Regional campaigns: Communicate and coordinate with business partners to develop consolidated content plan, promotion plan and digital campaigns.

• Regional projects: Support Manager on regional projects execution (new site launches and reskins, functionality enhancements, omni channel ideas) to drive consistent adoption across multiple countries.

• Tracking & reporting: Deliver post-campaign report and evaluate performance and key performance indicators to ensure objectives are achieved.

• CRM management: drive and track CRM projects.  

• Day to Day operations: Responsible for maintenance of eCommerce websites and social channels, and coordination with local teams and tech vendor.

• Handle ad-hoc duties as required.

In short, we are looking for someone who has operational experience running an eCommerce business and digital experience for a brand and can show others how to do the same. The successful candidate for this key role will need to have the ability to execute well. Excellent communications skills, superb interpersonal skills (you’ll need to have a 360⁰ sphere of influence!), the ability to juggle multiple priorities and the acumen to strive in an ambiguous environment are all necessary skills to be successful in this role.

Job Requirements

Education

•         Degree holder in eCommerce, Digital Marketing, or a related field preferred

Experience Requirements

•         At least 5-6 years’ experience in eCommerce or Digital Marketing gained from a consumer-focused brand

 Mobility/Travel

•         May need to travel occasionally (estimated 5%)

Computer Skills

•         A solid understanding of eCommerce platforms (Demandware, Hybris), social media, analytics tools (GA) and third-party tools that collectively drive our digital-focused KPIs (reach, impression, traffic, conversion, sales).

Language

•         Proficiency in English

•         Able to read, write and speak in Mandarin is an advantage due to exposure to China market

“Samsonite/TUMI is an equal opportunity employer and welcomes applications from all qualified candidates without consideration of age, race, religion, gender, sexual orientation, disability, marital status or family situation. We actively cultivate a diverse workforce and promote inclusion in our workplaces. We hire based on merit and believe in selecting the best candidate for the job. People from all backgrounds, including those with special needs, are encouraged to apply.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful applications will be destroyed upon completion of the recruitment process.“