Assistant Manager Customer Development (Ecommerce)

The role

We are seeking an Assistant Manager to join our eCommerce team! This position will concentrate on driving e-commerce growth for FMCG clients based in Singapore. Ideal candidates will have experience in e-commerce, particularly in category management, familiar working with marketplaces, e-retailers, or B2B Quick Commerce.

General Responsibilities:

• Responsible for end-to-end eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales service etc


• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces


• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions


• Liaise with eCommerce and retail partners to build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives.


• Work closely with the cross-functional and cross-BU teams to ensure efficient and effective execution, leveraging support resources and standard operating procedures to ensure a reliable and consistent customer experience, aligned with best-practices (e.g. Modern Trade)


• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins


• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies


• Manages inventory (ensure stock balancing between online and offline), promotional mechanism (e.g. bundles creation, discounts activation, vouchers etc)


• Manages trade claims recovery from clients within contractual terms and full compliance of APMS in A&P control


• Support in business development efforts in developing eCommerce solutions for clients, growing pipeline for new accounts/clients, and nurture and grow existing digital client account.


• Opportunity to lead a team

Requirements:

• Minimally Bachelor's degree in related fields


• At least 4 years of experience in e-commerce related roles


• Good communication and interpersonal skills


• Preferably from e-Commerce enabler/platform, Quick Commerce retailers (e.g. Shopee, Lazada, Foodpanda, Redmart, Shopee Supermarket is a plus!)

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