Anti-Financial Crime/Fraud Customer Specialist (Bank Sector Client)
Private Advertiser
Description
Training Programme Details
- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.
Shift Timings Weekends Shift:
Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client
About The Role
We are seeking proactive and service-oriented individuals to join our bank sector client's Contact Centre team as Banking Fraud And Scam Prevention & Customer Protection Officers. You will be the first line of defence in identifying and responding to fraud and scam-related cases, providing crucial support and advisory to customers while upholding compliance with MAS regulations.
Key Responsibilities:
Handle inbound calls professionally and resolve customer queries efficiently.
Respond promptly to suspected fraud and scam cases; gather evidence and escalate for investigation.
Maintain confidentiality and comply with PDPA and MAS Notice 626 regulations.
Educate customers on fraud types (e.g., phishing, job scams, impersonation, investment scams).
Guide customers on bank services and self-help tools.
Accurately document call logs and follow up on outstanding cases.
Stay current on fraud trends, banking procedures, and system tools through ongoing training.
Identify and flag mule/funnel accounts to relevant business units or compliance teams.
Job Requirements:
No prior experience required; full training provided.
Call centre, banking, or anti-fraud investigation experience is a plus.
Clear, pleasant speaking voice with strong communication and interpersonal skills.
Good command of English and basic Microsoft Office skills.
Analytical, detail-oriented, and able to thrive in a fast-paced environment.
Willing to work rotational shifts, including weekends and Public Holidays.
Team player with a strong sense of responsibility and service excellence.
More Details:
Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.(PDPA & MAS Notice 626)
Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /
Understanding Fraud & Scam Terminology and Methodologies.
Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government Impersonation / Friends Scam), Investment Scam.
Flagging of Mule Accounts / Funnel Accounts.
If you’re proactive, detail-oriented, and passionate about helping people, we’d love to hear from you!
About Us: Build Your Career in Banking and Technology — Contract & Permanent Roles Available
D L Resources provides Technology Managed Services and outsourced staffing for banks, multi-national corporations MNCs, technology firms, and corporates. We also offer recruitment, direct placement, and temporary contract jobs across a wide range of roles—covering both technology and business functions.
EA License No: 24C2333
Linkedin: https://www.linkedin.com/company/d-l-resources/
Anti-Scam / Fraud-Focused Keywords
anti-scam banking jobs
fraud prevention jobs bank
scam investigation jobs bank
bank fraud operations jobs
financial crime support roles
scam hotline officer jobs
fraud response team banking