Administrative Support Executives (Customer Experience & Marketing Campaign)

Join our team for a dynamic outsourced project. We are seeking proactive and detail-oriented individuals to support the organization’s customer experience initiatives, marketing campaigns, and departmental administrative operations.

Key Responsibilities:

1. Customer Experience and Administrative Support

• Support the administration of customer satisfaction portals and customer experience dashboards

• Process new user account creation requests and amendments to existing user access

• Maintain documentation related to onboarding, user access, and audit records

• Assist in preparing monthly audit and reporting materials

• Support basic troubleshooting and coordination for portal access-related matters

• Perform basic customer satisfaction analysis and reporting using Excel, Power BI, or AI tools

• Liaise with internal stakeholders to gather inputs related to customer experience improvements

• Consolidate presentation materials and prepare meeting decks

• Coordinate meeting schedules, room bookings, presentation facilities, and IT support arrangements

• Prepare meeting minutes, presentation notes, and send email meeting notifications

• Support onboarding activities for new hires including IT account setup and access coordination

• Maintain and update department intranet content, shared resources, and shared mailboxes

2. Marketing and Campaign Support

• Assist in the planning, coordination, execution, and tracking of marketing campaigns

• Coordinate campaign deliverables with internal stakeholders, agencies, and vendors

• Review and proofread campaign materials for accuracy and consistency

• Support website content updates and digital campaign setup activities such as eDM, SMS campaigns and A/B testing etc

• Assist with artwork adaptations and design edits using Canva, Photoshop, or Adobe Illustrator

• Support marketing research, survey collation, and report preparation

• Generate and analyze GA4 reports to monitor digital campaign and asset performance

• Review KOL/influencer profiles and prepare evaluation summaries for campaign suitability aligned with organization’s branding and objectives

• Support procurement and finance administrative processes including sourcing quotations, purchase orders, invoice processing, and documentation

• Liaise with vendors on production, delivery, and installation of marketing collaterals

• Maintain project records, budget trackers, delivery timelines and locations, partnership deliverables, SOP documentation etc

General Administrative Support

• Maintain proper filing, documentation, and project coordination records

• Support departmental administrative operations and ad-hoc duties as assigned

Requirements:

• Diploma qualifications or above in Business, Marketing, Communications, or related disciplines

• Minimum 1 – 2 years of relevant experience in administrative support, customer experience, marketing, or related functions

• Proficiency in Microsoft Office applications including Excel, PowerPoint, Word, and Outlook

• Prior work experience with Power BI, Canva, Photoshop, and/or Adobe Illustrator, GA4 will be an advantage.

• Good interpersonal and communication skills

• Strong organizational, coordination, and time management skills

• Detail-oriented and meticulous

Job Type: Full-time, Contract

Contract Period: 24 months

Working Time:

Monday to Friday: 8.30am to 6.00pm

Work Location: Hybrid in Singapore 169037