Description
Are you an experienced Digital Account Servicing professional with strong business acumen and a passion for digital innovation? We’re looking for an Account Manager/ Executive to manage client relationships, deliver impactful customer experiences, and drive growth across AiChat’s AI-powered Unified Messaging platform.
This is a fantastic opportunity for someone with proven client management expertise, keen interest in business messaging, marketing automation, and conversational commerce, and the ambition to grow their career in a fast-paced, high-tech AI company.
Key Responsibilities
• Deliver proactive account management by identifying business solutions tailored to client needs.
• Grow revenue opportunities through cross-sell, upsell, and acquisition of new clients.
• Understand client business objectives and craft commercial proposals with support from cross-functional teams.
• Present AiChat’s products and services to clients and prospects with clarity and impact.
• Manage and optimize social messaging marketing campaigns and chat commerce projects for clients.
• Monitor campaign performance, providing strategic recommendations to improve user engagement, conversion, and ROI.
• Serve as a trusted advisor, ensuring long-term client satisfaction and success.
Requirements
• Proven track record in client-facing account management or business development within digital, tech, or agency environments.
• Strong presentation and communication skills, with the ability to influence and drive business discussions.
• Solid understanding of the digital customer journey and user experience principles.
• Experience in Marketing Automation, E-commerce, Digital Marketing, or Social Media Agency is a strong plus.
• Entrepreneurial mindset with strong commercial sense and negotiation skills.
• Passion for AI, digital technologies, and the evolving customer engagement landscape.